Performance
4.6/5
- ≤2haverage response time
- 100.0%on-time delivery rate
- US $140,000+{0} orders
Full customization
Main products
Profile
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by Intertek
by Intertek- Overview
- Company registration date2017-10-13Floor space(㎡)126Annual export revenue (USD)7000000Accepted languagesEnglishYears exporting6Years in industry6
- Production capabilities
- Production machines55
- Quality control
- Product Support traceability of raw materialsYesProduct inspection methodInspection of all products, Random inspection, According to client's requirement
- Trade background
- Main marketsAfrica(50%), South America(40%), Southeast Asia(5%)Supply chain partners48Main client typesRetailer, Wholesaler, For private use, other|Confidential
- R&D capabilities
- Customization optionscustomized on demand, graphic processing, sample processing, light customization, light customization, customized on demand, sample processing, graphic processingR&D engineers2R&D engineer education levels2 graduate
Reviews (9)
the delivery was very timely, just amazing
Goodone House Calacatta White Polished Marble for Floor Porcelain Tiles
$3.00 - $3.99 / square meter
More than required deposit was paid for the initial tiles ordered however these were sold to someone else without letting me know nor was there any remorse from management about this. The delay was due to being encouraged by their agent to ship a full container and I had to arrange the production time for these items. When the other items from other suppliers needed to be shipped to combine with the tiles in the container, I was told the tiles were unavailable.
No way along the way I was told that due to the length of time I would lose these specific tiles.
Then I was overcharged on shipping with a part container, I had to pay almost 3000us again more upon arrival to Barbados agent after paying $4,500 usd to ship it to Barbados (port to port) my over all experience was awful and stressful.
The other items sourced on my behalf were of good quality but the main item I wanted ie tiles I didnt get.
Goodone House Calacatta White Polished Marble for Floor Porcelain Tiles
$3.00 - $3.99 / square meter
Response from supplier:
Dear Sonia,
Thank you very much for your support. We'll explain your complaints one by one.
1."ABOUT THE $3000 USD DESTINATION CHARGES".
What we have confirmed is the CRF price item, all charges at the port of destination are to be paid by you. We also told you about it before delivery.
2.“ABOUT THE $4500 USD SHIPPING COST”.
In fact, the shipping fee we charged was $3850.27 usd.
3.“ABOUT THE DELAY OF SHIPMENT”.
Considering the shipping cost, we suggested ship by full container , so the total cost will be relatively low, finally you insisted to ship by bulk .
After the order is confirmed, you still keep adding new products, including customized products, thats why we shipped delay.
4.“ABOUT THE TILES”.
Since total weight of the tiles has exceeded the maximum weight for bulk shipment, you also ordered tiles from others, to solve the problem, we suggested cancel our tiles to arrange bulk shipment to you. You agreed and asked for a refund of $1000, we finally returned $1200 to you.
16 Oct 2023
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