Dear Sonia, Thank you very much for your support. We'll explain your complaints one by one. 1."ABOUT THE $3000 USD DESTINATION CHARGES". What we have confirmed is the CRF price item, all charges at the port of destination are to be paid by you. We also told you about it before delivery. 2.“ABOUT THE $4500 USD SHIPPING COST”. In fact, the shipping fee we charged was $3850.27 usd. 3.“ABOUT THE DELAY OF SHIPMENT”. Considering the shipping cost, we suggested ship by full container , so the total cost will be relatively low, finally you insisted to ship by bulk . After the order is confirmed, you still keep adding new products, including customized products, thats why we shipped delay. 4.“ABOUT THE TILES”. Since total weight of the tiles has exceeded the maximum weight for bulk shipment, you also ordered tiles from others, to solve the problem, we suggested cancel our tiles to arrange bulk shipment to you. You agreed and asked for a refund of $1000, we finally returned $1200 to you.